Update issue templates

Cleaned this up substantially

.github/ISSUE_TEMPLATE/bugs-and-issues.md

@@ -0,0 +1,50 @@
+---
+name: Bugs and Issues
+about: Create a report to help us improve
+title: ''
+labels: NEEDS TRIAGE
+assignees: ''
+
+---
+
+# Before filing a Bug Report
+
+_Using these will ensure you get quicker support, and make this space available for code-related issues. Thank you!_
+
+- [Knowledge Base](https://zerotier.atlassian.net/wiki/spaces/SD/overview) => Guides and documentation on how to use ZeroTier.
+- [Discuss Forum](https://discuss.zerotier.com/) => Our discussion forum for users and support to mutally resolve issues & suggest ideas.
+- [Reddit](https://www.reddit.com/r/zerotier/) => Our subreddit, which we monitor regularly and is fairly active.
+- https://www.zerotier.com/contact/ => Sales and licensing queries
+- https://zerotier.atlassian.net/servicedesk/customer/portals => Customer Support Portal
+
+# If you still want to file a Bug Report
+
+## Required
+
+- What you expect to be happening.
+- What is actually happening?
+- Any steps to reproduce the error.
+- Any screenshots that would help us out.
+
+## Additional information 
+
+**Desktop (please complete the following information):**
+ - OS: [e.g. Mac, Linux, Windows, BSD]
+ - OS/Distribution Version
+ - ZeroTier Version [e.g. 1.4.6]
+  
+**Smartphone (please complete the following information):**
+ - Device: [e.g. iPhone6]
+ - OS: [e.g. iOS8.1]
+ - ZeroTier Version [e.g. 1.4.6]
+
+ **Embedded & NAS (please complete the following information):**
+ - Device: [e.g. Synology, Pi4]
+ - OS/Distribution (if applicable)
+ - ZeroTier Version [e.g. 1.4.6]
+
+**Additional context**
+- ZeroTier Network Configuration: IPv4 & IPv6 networks defined on your ZeroTier Central
+- Router Config: are you permitting port 9993, uPnP, and NAT-PMP?
+- Firewall Config: are you permitting port 9993 on your OS; setting it to "Private" on Windows?
+- Are you using this at home, in an office, college, etc?